Shipping policy
Thank you for visiting and shopping with Hefei Shiqi E-commerce Co., Ltd. We are committed to delivering your order accurately, in good condition, and on time.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time:
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Standard Shipping: 7–15 business days
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Expedited Shipping (if available): 3–7 business days
Please note that delivery times may vary depending on destination and customs clearance processes.
3. Shipping Destinations
We currently ship to most countries worldwide. If your location is not supported, we will notify you before order confirmation.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
5. Customs, Duties and Taxes
Hefei Shiqi E-commerce Co., Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Shipping Delays
We are not liable for any delays caused by the shipping carrier or customs authorities. If your order is delayed, please contact us, and we will do our best to assist you.
7. Incorrect Address
Customers are responsible for ensuring that all shipping information is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer.
8. Contact Us
If you have any questions or concerns regarding your shipment, please contact us:
Company: Hefei Shiqi E-commerce Co., Ltd
Email: meneyewe@163.com
Address: Room 210, Building E, Lianhua E-commerce Industrial Park, No. 819 Lianhua Road, Economic and Technological Development Zone, Hefei City, Anhui Province